Support at Home
Commenced 1 November 2025
What is Support at Home?
The Support at Home program is the Australian Government’s new system for helping older people live independently. It officially started on 1 November 2025.
It replaces the old Home Care Packages (HCP) and Short-Term Restorative Care (STRC). It is designed to cut waiting times and make access to services fairer.
👤 Who is eligible?
- ✓ Age: 65 years or older (50+ for Aboriginal or Torres Strait Islander people).
- ✓ Needs: You need help with things like cleaning, showering, or transport to stay at home safely.
- ✓ Status: You have a Medicare card and have been assessed by an Aged Care Assessment Team (ACAT).
🤝 Family & Carers
You don't have to do this alone. You can appoint someone to speak for you.
A family member who helps you make decisions.
Someone who acts for you if you cannot make decisions yourself (requires legal documents).
Your 5 Steps to Care
Contact My Aged Care
Call 1800 200 422. They will ask questions to check if you are eligible for an assessment.
The Assessment
An assessor visits your home. They look at what you can do and what you need help with. This is a single assessment for all services.
Notice of Decision
You get a letter. It tells you your Classification Level (1 to 8) and approves your budget.
Find a Provider
Choose a company to deliver your care. Compare their prices and staff availability. You can choose different providers for different needs if you want.
Start Services
Sign a Service Agreement and work with your Care Manager to set up your schedule.
The 8 Levels of Support
Click on any bar to see what that level means for you.
Level 1: Basic Support
For people who just need a little bit of help to keep going safely. Often includes cleaning or transport.
Service Types Explained
What it is: Medical-style help provided by qualified professionals.
- Nursing (wound care, injections)
- Physiotherapy & Occupational Therapy
- Podiatry (foot care)
What it is: Help with your own body and hygiene.
- Showering and drying off
- Dressing and undressing
- Going to the toilet
- Taking medication
What it is: Help with tasks around the house.
- House cleaning and laundry
- Gardening (keeping paths safe)
- Meal preparation
- Transport to doctors or shops
Assistive Technology: Walkers, wheelchairs, shower chairs, and personal alarms.
Home Modifications: Installing ramps, rails, or widening doors. This usually requires an assessment by an Occupational Therapist.
How Funding Works
Under the new system, your costs depend on what service you use, not just your income.
| Service Category | Gov Contribution | Your Contribution |
|---|---|---|
| Clinical Care | 100% | Usually $0 |
| Independence Support | High % | Moderate (5-10%) |
| Everyday Living | Lower % | Higher (User Pays More) |
Rights & Changes
Stopping Services
You can stop services at any time. You usually need to give 2 weeks notice. If you pass away, services stop immediately, and no exit fees can be charged to your estate.
Complaints
If you are not happy with your provider, you have the right to complain without fear. If they don't fix it, call the Aged Care Quality and Safety Commission.
Invoices
Providers must give you a clear invoice every month. It must show exactly how much the government paid and how much you have to pay.
Elder Abuse
You have the right to be safe. If you feel unsafe or someone is taking your money, contact the Older Persons Advocacy Network (OPAN) on 1800 700 600.