HELPFUL ANSWERS
Let’s make things clearer.
Common questions about WonderHelp Care and getting support at home.
Where do you provide services?
We service Greater Melbourne. Tell us your suburb and the support you need so we can check availability.
Can I enquire for a parent or family member?
Yes. You can contact us to explore options. We involve the person receiving care in decisions and obtain their consent before sharing or collecting personal care information.
What if I don’t know which support I need?
That is a good place to start. Tell us which everyday tasks are becoming difficult, and we can discuss possible services and next steps.
How much do your services cost?
Our pricing page lists normal weekday prices supplied by WonderHelp Care. We confirm the charging unit, duration, any additional costs and your individual arrangements in writing before services begin.
Do you provide nursing and allied health?
Our service range includes nursing care, allied health, personal care and everyday home support. We will confirm the appropriate service and availability with you.
When can I contact you?
Our office is open Monday to Friday, 9 am to 5 pm. Care service delivery hours are Monday to Sunday, 6 am to 9 pm. Call (03) 7046 6637 or email info@wonderhelpcare.com.au.
Can I change my existing provider?
Contact us to discuss your needs and our availability before arranging a change. We can talk through a planned transition with you and your chosen representative.
What if English is not my first language?
Tell us your preferred language and communication needs. We can discuss suitable communication support and involve someone you choose.