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Our services

  • Domestic assistance

    • General house cleaning

    • Laundry services

    • Shopping assistance

    Home maintenance and repairs

    • Gardening

    • Assistance with home maintenance and repairs

    • Expenses for home maintenance and repairs

    Meals

    • Meal delivery

    • Meal preparation

    Transport

    • Direct transport (driver and car provided)

    • Indirect transport (taxi or rideshare service vouchers)

We provide in-home support services to help older people live safely, independently, and comfortably at home and in the community.
Our services include domestic assistance such as house cleaning, laundry, and shopping, home maintenance and gardening, meal preparation and meal delivery, and reliable transport support through direct driver-provided transport or arranged taxi and rideshare services, all delivered in line with the individual support plan.

  • Group social support

    • Attending a seniors’ social group or club

    • Group outings (e.g. café visits, parks, libraries, shopping centres)

    • Group exercise or gentle movement classes (non-clinical)

    Individual social support

    • Regular companionship visits at home

    • One-to-one conversations and social interaction

    • Reading together or engaging in hobbies

    • Support to reduce loneliness and isolation

    Cultural support

    • Support from a worker who speaks the client’s preferred language

    • Assistance to attend cultural or religious events

    • Support to maintain cultural traditions and practices

    • Connection to community or faith groups

    • Support for Aboriginal and Torres Strait Islander cultural activities

    Digital education and support

    • Teaching how to use a mobile phone or tablet

    • Help with video calls (e.g. connecting with family)

    • Support to use email or messaging apps

    • Assistance with online services (e.g. My Aged Care portal)

    • Education on basic online safety and scams (non-financial advice)

    Assistance to maintain personal affairs

    • Help organising paperwork and documents

    • Assistance completing forms (with direction from the client)

    • Support to make phone calls or book appointments

    • Help reading and understanding correspondence

    • Support to organise bills and reminders

    Hoarding and squalor assistance

    • Decluttering support under the person’s direction

    • Sorting and organising belongings

    • Rubbish removal (approved scope only)

    • Cleaning related to hoarding or squalor risk

    • Support to improve safety, hygiene and access within the home

    • Liaising with specialist hoarding services (non-clinical coordination)

We provide social support and community engagement services to help older people stay connected, reduce loneliness, and maintain independence and wellbeing.
Our services include group and individual social support, cultural and community participation, digital education and technology support, assistance with personal affairs, and sensitive hoarding and squalor support such as decluttering, cleaning, safety improvements, and coordination with specialist services, all delivered in line with the person’s goals and support plan.

We provide assistive technology services to support safe mobility, daily living, communication, and independence at home and in the community.
Our services include mobility and transfer aids, self-care and personal support equipment, pressure care and positioning supports, domestic life assistive devices, communication and alert systems, and short-term loan or trial of approved assistive technology items, including prescribed motorised mobility devices where clinically required and agreed in the support plan.

  • Mobility and transfer assistive technology

    • Walking aids (e.g. canes, walking sticks, frames)

    • Wheeled walkers (2-wheel, 4-wheel, rollators)

    • Manual wheelchairs

    • Motorised mobility devices (e.g. sit-on mobility scooters – prescribed only)

    • Transfer aids (e.g. transfer boards, turntables)

    • Bed mobility aids (e.g. bed poles, bed sticks)

    Self-care assistive technology

    • Shower chairs and stools

    • Over-toilet aids and raised toilet seats

    Managing body functions assistive technology

    • Pressure care equipment (e.g. pressure cushions, mattresses)

    • Positioning supports

    Domestic life assistive technology

    • Reachers and grabbers

    • Kettle tippers

    Communication and information assistive technology

    • Personal alert systems (basic devices)

    • Reminder and prompting devices

    Loan assistive technology

    • Short-term loan of approved assistive technology items

    • Trial equipment prior to permanent purchase

We provide home modification services to improve safety, accessibility, and independence for older people living at home.
Our services include minor home modifications such as grab rails, handrails, non-slip treatments, and lever taps, as well as major home modifications including ramps and bathroom modifications like level-access showers, all delivered based on assessed need and the individual support plan.

  • Minor home modifications

    • Grab rails (bathroom, toilet, internal steps)

    • Handrails (internal and external)

    • Non-slip treatments

    • Lever taps and handles

    Major home modifications

    • Ramps (permanent or semi-permanent)

    • Bathroom modifications (e.g. level-access shower)

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