We Help, We Care

Support, delivered with care, dignity, and respect. At WonderHelp Care, we help with everyday tasks so you can keep your routine, your independence, and your peace of mind. We listen first, then build a simple plan around what matters to you.

What We Do

WonderHelp Care provides practical, everyday support at home to help older people stay safe, independent, and connected to their community.

We focus on services that make daily life easier—so you can continue living the way you choose, in your own home.

Our Services

We provide practical, everyday support to help older Australians live safely and independently at home. Our services are flexible, person-led, and delivered with respect, reliability, and clear communication.

  • Domestic assistance

    • General house cleaning

    • Laundry services

    • Shopping assistance

    Home maintenance and repairs

    • Gardening

    • Assistance with home maintenance and repairs

    • Expenses for home maintenance and repairs

    Meals

    • Meal delivery

    • Meal preparation

    Transport

    • Direct transport (driver and car provided)

    • Indirect transport (taxi or rideshare service vouchers)

  • Mobility and transfer assistive technology

    • Walking aids (e.g. canes, walking sticks, frames)

    • Wheeled walkers (2-wheel, 4-wheel, rollators)

    • Manual wheelchairs

    • Motorised mobility devices (e.g. sit-on mobility scooters – prescribed only)

    • Transfer aids (e.g. transfer boards, turntables)

    • Bed mobility aids (e.g. bed poles, bed sticks)

    Self-care assistive technology

    • Shower chairs and stools

    • Over-toilet aids and raised toilet seats

    Managing body functions assistive technology

    • Pressure care equipment (e.g. pressure cushions, mattresses)

    • Positioning supports

    Domestic life assistive technology

    • Reachers and grabbers

    • Kettle tippers

    Communication and information assistive technology

    • Personal alert systems (basic devices)

    • Reminder and prompting devices

    Loan assistive technology

    • Short-term loan of approved assistive technology items

    • Trial equipment prior to permanent purchase

  • Minor home modifications

    • Grab rails (bathroom, toilet, internal steps)

    • Handrails (internal and external)

    • Non-slip treatments

    • Lever taps and handles

    Major home modifications

    • Ramps (permanent or semi-permanent)

    • Bathroom modifications (e.g. level-access shower)

  • Group social support

    • Attending a seniors’ social group or club

    • Group outings (e.g. café visits, parks, libraries, shopping centres)

    • Group exercise or gentle movement classes (non-clinical)

    Individual social support

    • Regular companionship visits at home

    • One-to-one conversations and social interaction

    • Reading together or engaging in hobbies

    • Support to reduce loneliness and isolation

    Cultural support

    • Support from a worker who speaks the client’s preferred language

    • Assistance to attend cultural or religious events

    • Support to maintain cultural traditions and practices

    • Connection to community or faith groups

    • Support for Aboriginal and Torres Strait Islander cultural activities

    Digital education and support

    • Teaching how to use a mobile phone or tablet

    • Help with video calls (e.g. connecting with family)

    • Support to use email or messaging apps

    • Assistance with online services (e.g. My Aged Care portal)

    • Education on basic online safety and scams (non-financial advice)

    Assistance to maintain personal affairs

    • Help organising paperwork and documents

    • Assistance completing forms (with direction from the client)

    • Support to make phone calls or book appointments

    • Help reading and understanding correspondence

    • Support to organise bills and reminders

    Hoarding and squalor assistance

    • Decluttering support under the person’s direction

    • Sorting and organising belongings

    • Rubbish removal (approved scope only)

    • Cleaning related to hoarding or squalor risk

    • Support to improve safety, hygiene and access within the home

    • Liaising with specialist hoarding services (non-clinical coordination)

Our Approach

We believe getting support at home should be simple, clear, and stress-free.

At WonderHelp Care, we remove the complexity from aged care. We guide you step by step, explain things in plain English, and only ask for what is truly needed. No confusing language, and no pressure.

3-Step Onboarding Process

Step 1: Talk with us

Call us, we listen, answer your questions in simple terms and explain how we can help. If you’re unsure, we guide you through your options.

What this means for you:
No pressure. No jargon. Just clear, honest advice.

Step 2: Set up your support

We work with you to agree on services. We complete the paperwork and care plan. Let us confirm everything before services begin.

What this means for you:
Everything is organised for you, with no confusion or hidden steps.

Step 3: Start services

Your support starts as agreed. If something needs to change, we adjust your support quickly and smoothly.

What this means for you:
Reliable support, ongoing communication, and peace of mind.

Who We Support

We support older Australians who wish to remain living safely and independently at home, as well as families and carers seeking trusted, professional in-home care services.

Our services are designed to meet individual needs, preferences, and goals, with a strong focus on dignity, choice, and quality of life.

Book FREE Consult

Speak with our team to discuss your needs and ask any questions, with no obligation. We’ll explain your options in plain English and help you understand what support may suit you. The consultation is free, confidential, and focused on making things easy for you.

Our client says…

Their Team is very easy to deal with, quick and reliable
— Melbourne CBD Client
The support worker is always respectful and on time. It’s made a real difference to my day-to-day routine.
— Berwick Client
It’s reassuring knowing I can call and actually speak to someone who knows my situation and follows things up.
— Craigieburn Client

Support at Home Reads

How to Choose the Right Support at Home Provider in Melbourne: A Practical, Plain-English Guide

Read more

Support at Home Funding Is Not the Same as HCP Levels 1–4: What Changed ?

Read more